Lower Umpqua Hospital ensures that all patients receive high-quality
care in an environment free from discrimination and abuse. We provide services
to our patients without regard to their ability to pay. In the event of
financial hardship, we offer reduced charges and extend generous, interest-free
payment terms.
Paying Your Bill:
If you have a question about financial arrangements while you are a patient
at Lower Umpqua Hospital, call the business office manager at 271-2171
extension 232, and she will arrange for someone to meet with you. If your
question is about a bill you have received, please call our business office as
follows:
Account paid through Medicare, call extension 227.
Accounts with other insurance, call extension 266.
Accounts for those who self pay, call extension 342.
Our patient account representatives are available to assist you Monday
through Friday, 9 a.m. to 5 p.m. Payment of bills may be made during normal
business hours at the main registration desk or in the business office.
Payment of bills may be made during normal business hours at the main
registration desk or in the business office.
Financial Assistance:
Lower Umpqua Hospital provides services to our community without regard
to an individual's ability to pay. We realize medical expenses are often
unplanned and that unexpected bills may be difficult to pay. We also understand
that medical billings can be complex and difficult to read. Our patient
account representatives are available to help explain your bill, answer
billing or insurance questions arrange payment options and provide financial
assistance applications. For more information, call 541-271-6332.
What are the first steps?
If paying your Lower Umpqua Hospital bill creates a financial hardship,
it is important that you contact us right away so we can begin the process
of assessing your situation and so we can help you apply for financial
assistance. Partial or full discounts may be available to you. Click on
the following link to see our 2006-2007 Sliding
Fee Schedule. Eligibility for assistance is determined through a financial
review that includes income level, family size, extenuating circumstances,
or other indicators of inability to pay.
How do I request Financial Assistance?
To request an application for financial assistance, or to get help applying
for the Oregon Health Plan or other coverage that may be available to you,
contact your patient account representative at the number listed above.
Ask that a Request for Uncompensated Services form be mailed to you.
If you prefer, you may download the form from the following link: Click here
to access our pdf download page.
Complete the form, gather copies of the required documentation, and
mail it or bring it in to the appropriate patient account representative
(as listed above).
What about large balances?
For balances over $500, HELP (Hospital Expense Loan Program) is available.
Low interest loans are available for up to three years for patients who
qualify. HELP Financial Corporation gives patients a way to make affordable
payments on their medical bills. For information about HELP, call 271-2171
extension 342.
Can I Appeal an Assistance Decision?
Yes. If you are denied assistance and you believe the determination
does not accurately reflect your situation, you may appeal the decision.
To request an appeal, send us a letter explaining why you believe the determination
was incorrect along with any additional supporting documentation. Send
the appeal to:
