The Patient Financial Counselor, under supervision of the Patient Access Manager, will meet with patients and/or family members as triaged from the registrars or otherwise on arrival to the Hospital or from the Clinic(s) to discuss patient or guarantor financial needs. The Patient Financial Counselor will maintain compliance with all HIPAA requirements. The primary role will be to assess financial circumstances and assist with access to various LUHD financial assistance programs to include completion of forms, explanation of policies and processes and filing requirements including presumptive Medicaid assistance. The Patient Financial Counselor will assist in answering questions or concerns they may have regarding billing and payment expectations or triage to the Business Office if needed. The Patient Financial Counselor will have knowledge of all aspects of the department from registration to billing and collection or otherwise know which area to seek assistance from. The Patient Financial Counselor will provide a second level of review over the completeness and accuracy of the initial registrations that includes authorizations, notifications, pre-certifications, MMIS coverage, insurance, demographic and scanned information to the account. The Patient Financial Counselor may also accept payments on accounts.
Education and License:
High School Diploma or equivalent, required
Medical Terminology knowledge, preferred
UB Revenue Code, ICD and CPT/HCPCs knowledge preferred
Previous experience working as a financial counselor, insurance biller or similar role, preferred
Previous experience working in a healthcare setting, preferred