Scheduling Clerk

Job Summary

The Scheduling Clerk is responsible for receiving and scheduling patients while performing supportive functions that promote the smooth operation of the clinic and quality patient care. This position verifies patient eligibility and insurance benefits, provides financial counseling, and requests deposits or payments before or immediately following services when required.

Essential Duties

• Schedule patients for appointments in selected departments.
• Answer telephone calls efficiently and promptly.
• Provide positive customer service to patients and visitors.
• Call patients to remind them of scheduled appointments.
• Coordinate daily scheduling for clinical professionals and assist clinicians as needed.
• Maintain effective communication with clinical professionals regarding scheduled procedures.
• Perform data entry and collect and distribute mail daily.
• Operate standard office equipment, including computers, fax machines, and copy machines.
• Record and track statistical information.
• Participate in staff meetings.
• Perform other duties as assigned.

Qualification Requirements

Education and License

• High School Diploma is required.

Certifications

• BLS certification is required.

Experience

• One year of experience in a hospital or medical office performing eligibility verification, authorizations, and scheduling is preferred.

Additional Qualifications

• Ability to navigate online websites while processing orders.
• Ability to maintain patient confidentiality.
• Strong and consistent attention to detail.
• Computer and keyboarding skills of at least 45 words per minute.
• Ability to maintain a positive attitude while managing complex processes and working with multiple departments.
• Familiarity with ICD-10 and CPT coding.
• Familiarity with medical necessity verification.

Work Environment

Works indoors in an air-conditioned clinic environment.

Physical Demands

Frequent use of computers, telephones, and other standard office equipment. Must be able to stand, sit, stoop, twist, kneel, reach, push, and pull using proper body mechanics. Must also be able to move or lift varying amounts of weight up to a maximum of 50 lbs.

Schedule

• Full-time position.

Benefits

• Dental insurance.
• Employee assistance program.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Paid time off.
• Retirement plan.
• Vision insurance.