Scheduling Clerk

Scheduling Clerk

Job Summary

The Scheduling Clerk is responsible for receiving and scheduling patients as required, as well as supportive functions that promote the smooth functioning of the clinic and patient care. This role verifies eligibility and benefits with the patient’s insurance company and handles financial counseling and requests for deposit or payment prior to and immediately after various services.

Essential Duties

• Schedules patients for appointments in selected departments.
• Answers phones efficiently and in a timely manner.
• Promotes positive customer service, including calling to remind patients of scheduled appointments.
• Facilitates daily scheduling for clinical professionals and assists clinicians as needed.
• Maintains good communication regarding scheduled procedures with clinical professionals.
• Performs data entry and collects and distributes mail on a daily basis.
• Demonstrates proficiency in the use of office machines including fax, computer, and copy machines.
• Records and tracks statistical information.
• Participates in staff meetings.
• Carries out other duties as assigned.

Qualification Requirements

Education and License

• High School Diploma is required.

Certifications

• Basic Life Support (BLS).

Experience

• One year of experience in a hospital or medical office performing eligibility verification, authorization, and scheduling is preferred.

Additional Qualifications

• Able to navigate online websites while processing orders.
• Maintains patient confidentiality.
• Constant attention to detail.
• Computer skills of 45 words per minute.
• Remains positive while dealing with complex processes and working with multiple departments.
• Familiarity with ICD-10 and CPT coding as well as Medical Necessity verification.

Work Environment

Works indoors in an air-conditioned environment.

Physical Demands

Frequent use of computer and phone, and other standard office machines. Must be able to stand, sit, stoop, twist, kneel, reach, push, pull using proper body mechanics and move or lift varying amounts of weight up to a maximum of 50 lbs.

This is a Full-Time position that is eligible for benefits.

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location

In person