Scheduling Clerk

Job Summary

The On-Call Scheduling Clerk is responsible for scheduling patients, supporting daily clinic operations, and promoting quality patient care through efficient appointment coordination. This position verifies insurance eligibility and benefits, provides financial counseling, and collects deposits or payments before and after services as needed.

Essential Duties

• Schedule patients for appointments in designated departments.
• Answer incoming phone calls efficiently and professionally.
• Provide excellent customer service, including appointment reminder calls.
• Coordinate daily schedules for clinical professionals and assist providers as needed.
• Maintain effective communication regarding scheduled procedures with clinical staff.
• Perform data entry and handle daily incoming and outgoing mail.
• Operate standard office equipment including computers, fax machines, and copiers.
• Record and maintain statistical information.
• Participate in staff meetings.
• Perform other duties as assigned.

Qualification Requirements

Education and License

• High School Diploma or equivalent required.

Certifications

• None required.

Experience

• One (1) year of experience in a hospital or medical office performing insurance eligibility verification, authorizations, and scheduling preferred.

Additional Qualifications

• Ability to navigate online insurance and healthcare websites while processing orders.
• Maintain strict patient confidentiality.
• Strong attention to detail.
• Typing proficiency of at least 45 words per minute.
• Positive attitude while managing complex processes and collaborating across multiple departments.
• Working knowledge of ICD-10, CPT coding, and Medical Necessity verification.

Work Environment

Works indoors in an air-conditioned environment.

Physical Demands

Frequent use of computers, telephones, and other standard office equipment. Must be able to stand, sit, stoop, twist, kneel, reach, push, pull using proper body mechanics, and move or lift varying amounts of weight up to a maximum of 20 lbs.

Schedule

• On-call position.
• Hours scheduled as needed to support clinic operations.