IT Support

Job Summary

The IT Support position provides front-line support for the Information Technology department by answering incoming support calls, creating support tickets, and assisting with the management and resale of surplus IT equipment through online sales platforms such as eBay.

Essential Duties

• Answer incoming IT support phone calls and provide basic customer service.
• Gather necessary information from users and submit accurate support tickets in the ticketing system.
• Manage inventory of surplus or decommissioned IT equipment.
• Prepare equipment for resale, including basic cleaning, documentation, and listing preparation.
• Create and maintain eBay listings, including descriptions, pricing, and photographs.
• Coordinate shipping, handling, and customer communication for sold items.
• Ensure proper handling of equipment in accordance with organizational and data security policies.
• Perform other duties as assigned related to this role.

Qualification Requirements

Education and License

• High School Diploma preferred.

Certifications

• No certifications required.

Experience

• Experience with IT ticketing systems preferred.
• Familiarity with eBay or other online sales platforms preferred.
• Basic understanding of IT equipment including PCs, laptops, and peripherals preferred.

Additional Qualifications

• Strong communication and customer service skills.
• Basic computer and systems knowledge.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.

Work Environment

Works indoors in an air-conditioned environment.

Physical Demands

Frequent use of computer and phone, and other standard office machines. Must be able to stand, sit, stoop, twist, kneel, reach, push, pull using proper body mechanics, and move/lift varying amounts of weight up to a maximum of 50 lbs.

Position Information

• Classification: UFCW
• Supervisory Responsibilities: None
• Position Type: Temporary Part-Time
• Reports To: Director of Information Technology