Lower Umpqua Hospital District is upgrading to a new phone system to improve call quality, reliability, and access to care for our community. This upgrade is an important investment in patient safety and communication, and we want to keep you informed every step of the way.
When:
The transition is scheduled for March 3rd, 2026 from 8AM to 9AM PST. During this time, our team will be working to move all main and departmental phone lines to the new system.
We Will Remain Reachable
All essential hospital services will remain available at all times.
This includes:
- Emergency Department
- Inpatient units
- Nursing stations
- Clinic services
- Hospital switchboard/Admitting
Possible Brief Disruptions
There may be short periods where:
- Direct-dial numbers ring through differently
- Voicemail systems temporarily change or reset
- Some non‑emergency lines experience brief delays
If this occurs, please know our staff is ready to assist and route your call quickly.
Why We’re Upgrading
This new system will provide:
- Clearer, more reliable phone calls
- Faster call routing to the right department
- Improved support for telehealth and remote services
- Enhanced security and privacy protections
Thank You for Your Patience
We appreciate your understanding as we complete this important work. Your safety and access to care remain our top priorities.
If you experience any difficulty reaching us during the transition, please call the main hospital number: 541-271-2171 and our staff will assist you immediately.
