Business & Financial Services

Do the charges listed reflect what my out-of-pocket costs will be? Because your out-of-pocket costs are based on your individual health plan benefits, medical situation, treatment plan and financial situation, the chargemaster is not a useful tool for estimating your out-of-pocket costs. How are charges determined? Charges are determined by what it costs Lower Umpqua Hospital to provide the service, local market conditions, payor and regulatory requirements, as well as the costs to operate the hospital. Why do charges vary from hospital to hospital? Each hospital system has its own chargemaster with its own unique pricing. Charges may vary between health systems and hospitals – even within the same local markets – because each has its own factors that influence pricing including staffing, equipment and maintenance costs. Moreover, hospital systems may structure their charges differently, so it isn’t always possible to make a direct price comparison based on chargemasters. What other resources are there for me to use to estimate pricing? To see Lower Umpqua Hospital’s price for inpatient procedures: Price Lookup To see the national average price for procedures for outpatient care, please see Medicare’s Procedure Price Lookup. For more information on procedure costs in the state of Oregon, visit Oregon Association of Hospitals and Health Systems (OAHHS).  It is always prudent to gather as much information from your provider about the anticipated care plan to use as a reference for these tools. About Your Bill Although we may submit bills to your insurance company on your behalf, please remember that your policy is a contract between your insurance company and you. You are ultimately responsible for payment of your bill. It is our goal to streamline that experience for you. Questions about separate bills from providers you did not see in person while being treated by Lower Umpqua Hospital (pathologists, radiologists, etc.) should be directed to the contact information printed on the statement you receive from them. These providers are required to submit separate bills. Avoiding Surprises in Your Medical Bill: A Guide for Consumers is available here. Contact us during business hours, Monday through Friday at 541-271-2171 (7:30 am – 4:00 pm) For Clinic Billing Inquiries please select the option with the first letter of your last name: A – L  extension 3640 M – Z extension 3960 For Hospital Billing Inquiries please select the option with the first letter of your last name: A – G extension 3140 H – O extension 3160 P – Z  extension 3530 Account payments – extension 3105 Financial Assistance – extension 3105 Paying your bill: Our patient account representatives are available to assist you, Monday through Friday from 7:30 am to 4:00 pm. Payment of bills may be made during normal business hours at the main registration desk, at the business office or by telephone.  You may also make payments online 24 hours per day, seven days per week through our Online Portal.