Business & Financial Services

Lower Umpqua Hospital Financial Services
Lower Umpqua Hospital ensures that all patients receive high-quality care in an environment free from discrimination and abuse. We provide most services to our patients without regard to their ability to pay.  We understand that medical billings can be complex and difficult to read. Our patient account representatives are available to help explain your bill, answer billing or insurance questions arrange payment options and provide financial assistance applications. For scheduled Hospital services and procedures, our referral coordinators will contact you, or ask for extension 401.

Questions about insurance billing?  

Please call 541-271-2171 and use one of the following extensions:
Accounts billed to Medicare, call extension 314.
Accounts billed to all other insurance, call extension 266 or 345.

Paying your bill:
Our patient account representatives are available to assist you, Monday through Thursday from 8:30 am to 4:30 pm. Payment of bills may be made during normal business hours at the main registration desk, at the business office or by telephone.  You may also make payments online 24 hours per day, seven days per week through our Online Portal.  Click here to make a payment.

What about payment arrangements?
Lower Umpqua Hospital is able to accept payment arrangements for up to six months.  For longer payment plans, we have partnered with Health First Financial for a Hospital Loan Program.  This program allows payments to be divided over a longer time period.  Loans of 24 months or less will have zero interest.  This program allows you to set a monthly payment amount to fit your budget. The following link will take you to HealthFirst website:

For information about payment arrangements, call 271-2171 ext. 342

Financial Assistance: 
Lower Umpqua Hospital provides most services to our community without regard to an individual’s ability to pay. We realize medical expenses are often unplanned and that unexpected bills may be difficult to pay.  It is our goal to work with you to find a solution that works for everyone.

What are the first steps?
If paying your Lower Umpqua Hospital bill creates a financial hardship, it is important to contact the Business Office right away so that we can discuss options that may be open to you.  If you qualify for Financial Assistance, partial or full discounts may be available to you. Click on the following link to access our current Sliding Fee Schedule. Eligibility for assistance is determined through a financial review that includes income level, family size, extenuating circumstances, or other indicators of inability to pay.

How do I request Financial Assistance?
To request an application for financial assistance, or to get help applying for the Oregon Health Plan or other coverage that may be available to you, contact the Business Office. Ask that a Financial Assistance Application form be mailed to you.

For a plain language summary of LUHD’s financial policy, please click here.

For more information, call 541-271-2171 extension 342

If you prefer, you may download the form here